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FREQUENTLY ASKED QUESTIONS

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What do I need to make my web site available on the Internet?

Internet web sites are simply a collection of files stored on a computer that has a continuous connection to the Internet. The files are written in code that can be read by web browsers. The web page files can contain any information, including written text, images, and links to other web pages. Internet web sites are most commonly operated on web servers, which are computers designed to host web sites.

Once you have your web site on a web server, the web site must be assigned a domain name so that visitors on the Internet can access your web site.

How much disk space do I need for my web site?

The amount of space your web site will need depends on its complexity. An average informational web site will use less than 100 MB of disk storage space. Web pages themselves do not generally take up a lot of disk space. If the web site has a large collection of images or a large database, more space may be required.

What is the monthly data transfer amount and how much do I need for my web site?

Monthly data transfer refers to the amount of data transferred between the web server and a visitor's computer during one month. Each time you access a web site on the Internet, there is a transfer of data between your computer and the web server that hosts the web site. The transferred data consists of requests sent by your web browser and web page data sent to your web browser. If a web page is 3 kilobytes in size, then you would use 3 KB of transferred data to view that single web page.

Visitors who look at a single web page several times may not be receiving the whole web page each time. Most web browsers use a cache to save web page information that has already been viewed. If the web browser determines that a web page has not changed since the last time it was viewed, it may use the web page data in its cache instead of downloading the same information again.

An average web site will use less than 1 GB of data transfer per month. Web sites that are very active with several thousand hits per day would likely use no more than 5 GB of data transfer per month.

There is a web hosting account for $2.99 per month with another host. Why use CDavis Emterprises?

The best thing to remember for this question is "you get what you pay for."  A price like $2.99 per month is available from 2 types of businesses.

The business may be a huge company and, with the volume of business they conduct, they can offer the service at that price.  However, if you have a problem with your account, be prepared for a lot of frustration.  This type of company will likely not respond to e-mail inquiries (if you can find a contact address) or you will get a never-ending phone tree when you try a telephone call.

The other type of business is likely one that is trying to look big.  However, if you "look under the covers," you may find that the web server you are getting has actually be resold several times before you get to use it.  Reliability is the key for your web content.  You should know where your service is coming from and know that a customer service representative can be reached if something isn't working right.

Having a reliable web server is the key to having a successful web site.  Only the huge companies can afford to have a multi-million dollar server network for web site hosting.  You need to be sure that the server is reliable and that there is direct access to technical support if a problem occurs.

The multi-million dollar server facility used by CDavis Enterprises is operated by RackForce in British Columbia, Canada.  We have direct access to our server at this facility and 24-hour access to technicians at the facility.  Additionally, we operate hardware at our office in Templeton, California, which monitors the server's operation 24-hours a day.  If you have a problem, you can contact us 24-hours a day, 7 days a week.  It is unlikely you would receive this level of service and customer care for $2.99 per month.

There are a lot of companies that offer unlimited data transfer.  Why does CDavis Enterprises have limits?

There is a simple reason why companies offer unlimited data transfer.  Simply put, it is a great marketing ploy.  Obviously it is better have no limits on your web site data transfer than to have limits on your data transfer.  Right? 

Here is the truth about unlimited data transfer.  Companies offer unlimited data transfers because they are betting that your web site will not use more that what normal web sites use.  Every web server has a limit to the amount of data it can transfer at any given moment.  If useage of the web sites on a server exceeds the maximum bandwidth of the Internet connection for that server, you will have slow response from the web sites, or possibly no response.  It is highly likely that a web site overusing bandwidth on a web server, even though the account has unlimited data transfer, would not be allowed to continue operation.  In short, there is no such thing as unlimited data transfer other than a marketing tool to make sales.

The vast majority of web sites on the Internet are operated from shared web servers.  Unless you have a lot of money to purchase a web server for the exclusive use of a web site, your web site is likely sharing a server with other web sites.  As long as each web site on the server does not overuse the Internet connection, all web sites can operate.  Having a limit on each web site ensures all web sites of a fast Internet connection.

If you have a web site that goes beyond the plan limit for monthly data transfer, we will work with you to ensure your web site can continue to operate at your useage level.

What is the best way to learn how to make or manage a web site?

If you do not have any experience authoring or managing a web site, it is unlikely that you will be able to learn in a day or two. Like any other skill, it requires some basic knowledge of how web sites work and some hands-on experience.

There are many books written about how to make web sites. For the green web site author, finding a book on the subject is a good place to start. The vast majority of web site authors use some kind of program to produce and manage web pages. There are a number of programs available, from inexpensive shareware to application packages costing several hundred dollars.

It is not difficult to learn how to manage a personal web site. If you are interested in a web site for your business, it may be more time and cost effective to have a professional do your web site work.

What is the difference between a web hosting account and domain name registration?

The web hosting account includes the physical location of the server that stores the web site data. A web site must have a domain name, which is like an address, so that visitors can access the web site. The web site host stores your web site and a domain registrar keeps the registration information for the domain name of your web site.

CDavis Enterprises offers both web site hosting and domain name registration. You are free to use our services or the services of other providers. By using CDavis Enterprises, we guarantee you direct control of your domain name and web site. When dealing with some of the large "discount" providers, it is not uncommon to have a problem left unresolved for sometime because e-mail inquiries are unanswered or telephone calls go to computerized menus.

What are the differences between services provided for the Basic Plan and the Basic Managed Plan?

CDavis Enterprises offers 3 web hosting plans based on the complexity of the web site. Each of the hosting plans has 2 different levels of service, non-managed and managed.

The non-managed hosting plans are intended for customers with at least a basic knowledge of web site operation. You should know about web site data and know how to upload the data to a web server.

The managed plans are for customers with no expertise in the operation of web sites or with no time to manage the operation of the web site. Managed plans cost $15 more per month than the non-managed plans. Service includes uploading of web site data, set-up of e-mail accounts and any other management not related to web page authoring.

What can I do if I start building a web site, but don't have the technical skill to get it done?

If your web site will need few changes, but you don't have the technical skill to manage it, we can help. Web sites that stay mostly the same can be set up as non-managed accounts. We can provide any technical assistance needed at a nominal rate of $60 per hour. Tell us what you need and we will provide you a quote for the needed services.

Can I have a Basic Plan web hosting account and still have help setting up the web site?

Yes, you can. Tell us what you want to do with your web site and we will give you a quote to get you going.

Which web server directories are used for web site files?

/CGI-BIN
Custom cgi scripts should be placed in this directory. Note: although this directory is located at the same level as your "htdocs" directory it is accessible through the web as: http://www.yoursite.com/cgi-bin/ .

/HTTPDOCS
All html and graphics accessible through the web should be placed in this directory. Your first file should be index.html Make sure to use all lower case. Please note that FrontPage users will find files and directories that start with "." and "_" plus an images directory which are all required by FrontPage and should not be removed.

/HTTPSDOCS
Files placed in this directory will be accessible by using "https://www.yoursite.com".

/SUBDOMAINS
Subdomain files are kept in this directory, with web site pages being stored in the httpdocs subdirectory. All other directories should be left as they are.

What can I do if I have several users with information on my web site?

All accounts include the option of designating directories for the use of individual web users. This is useful if you have a primary organization responsible for the domain web site and groups within the organization in need of their own web space. You can assign sub-directories to different groups and their web space would be accessed using an address such as http://www.yourdomain.com/~group1/. Each group sub-directory can have its own FTP user ID and password.

What if I have other questions that are not addressed here?

If you have other questions that are not answered here, you can contact Customer Support or call 1-877-810-0250.